Volunteer Review Officer

Age UK Cheshire Published: August 7, 2019
Location
Northwich
Opportunity Type
Category
Posted By
Chester VA
Benefits
Learn
Skill
Customer Care
Activities
Advice & Support Work
Suitable for under 18s
No

Description

A volunteer is required to assist our busy Independent Living Team to monitor and review existing care packages that the advisers have assisted to arrange.

Main roles

To contact clients and/or family members to review the package of care previously arranged by an adviser

To complete necessary review forms, ensuring a copy is sent to the client

To be responsible for sending out a satisfaction survey to clients following their review.

Where necessary to liaise with the adviser and/or other professionals

To ensure the database is updated and case notes are recorded accurately.

Skills:

•Good communication skills

•Experience of working with clients

•Competent in IT programmes such as word, Excel and database input.

•Some office / admin experience

Only registered members can apply for opportunities.

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