Information and Advice Volunteer Hartford

Age UK Published: October 10, 2017
Location
Hartford
Opportunity Type
Category
Posted By
Chester VA
Benefits
Community
Skill
Customer Care
Activities
Advice & Support Work
Suitable for under 18s
No

Description

To enable us to increase capacity to deal with customer queries.

Role:

• To support advisors or work under own initiative.

• Dealing with queries from the general public.

• Answering telephone calls and supporting office callers. • Responding to enquiries. • Sending out relevant information.

• Updating written information, such as fact sheet, guides and leaflets.

• Maintaining records or work undertaken.

• Promoting the service

• Work to the quality standards set out by Age UK.

Skills:

• Patience and understanding.

• Non- judgmental and respectful approach to other people.

• Interest in older people and their wellbeing.

• Ability to listen and gather information.

• Some office/admin experience.

• Some computer literacy.

• Good communication skills and a commitment to good record keeping.

• Ability to research information.

• Willingness to learn and maintain up to date information.

• Adaptable to change.

• Reliable and punctual.

• Experience within an advice setting would be desirable.

Only registered members can apply for opportunities.

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