Whatever reason you want to volunteer, whether it is improving your prospects, meeting new people, perhaps improving your confidence or simply you want to learn something new, then the Gateway Assessor role could be just right for you.
The Gateway Assessor identifies client's problems and determines the most appropriate help available given the resources of the organisation. You can gain much knowledge of social welfare law in the process and really make a difference to people's lives along the way.
Gateway Assessors explore client's problems over the telephone and/or face to face during our drop-in sessions. Depending upon the problem, clients can then be given an appointment within the bureau or even signposted to another organisation much better placed to help. Perhaps handing a client up to date information into the interview can solve the client's problem. Whatever the case, helping people within the community is what the Gateway Assessor does best.
Good communication skills.
Ability to work with clients who may be distressed.
Ability to use computers.
Commitment to Equal Opportunities and the organisation.
Open minded and able to learn.
No formal qualifications are needed but good listening skills and empathy.
Must be over the age of 17+. Half a day per week (Usually 3 hour or 6 hour sessions, but this can be flexible). Application process will take approx 2 to 3 weeks but may be shorter.
Training will be given approximately 3 days training this may be shorter if a full 3 days is not required. Training consists of self learning sheets, support person to help with learning sheets, observation of interviews.