ChildLine is the confidential national helpline for children and young people to get in touch, either on line or on the phone 24/7. At the ChildLine base in Prestatyn we need more volunteers to answer the contacts from children and young people either as a switch-boarder or a counsellor. Full training and support provided.
Counsellors will be responding to voice and on line chats from children and young people on the helpline. Switch-boarders are the first point of contact for voice calls and are trained to put the calls through to the volunteer counsellors.
No previous experience or qualifications needed. ChildLine provide training in each role after a successful application and interview. The ability to be child centered, reliable, learn new skills and work in a child focused manner is essential. There are supervisors on shift with volunteers at all times and a briefing and debrief after and before each shift ensures the volunteer is well supported emotionally. ChildLine recruits volunteers from the age of 16, there is no upper age limit.