Counselling Administration

Platform for Life Published: November 23, 2017
Opportunity Type
Posted By
Chester VA
Suitable for under 18s


We are a small, young Community-Interest Company / Charity offering counselling and support to young families living in deprived neighbourhoods and who experience multiple challenges such as poverty, abuse and stress. We currently have three part-time counsellors operating on two sites in the Chester area. Currently the counsellors handle their own admin work but this is inefficient and becoming impractical as caseloads increase. A different skillset is required.


• Arranging appointments with clients

• Collecting and reporting on attendance statistics

• Handling and reporting on client assessments and evaluation forms

• Handling enquiries from clients and others

• Handling of DBS checks for staff

• Updating of the website (

• Contributing to development of our IT use.

Much of the role may conveniently be performed from the volunteer’s home at times to suit, but there would also be face-to-face contact with PFL staff.


• Abillity to relate empathically on the phone with vulnerable adults

• Good organisational skills with attention to detail

• Good IT skills – spreadsheets, Word, file handling and ability to take on new approaches, such as Cloud based IT

• Experience of being in positions of trust in handling confidential information

• Willingness to be flexible in catering for the needs of a small organisation

Only registered members can apply for opportunities.

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