DIAL West Cheshire is a disabled persons user led organisation. We run a busy advice centre and community cafe in the heart of Chester. Form fillers play a key role in providing a professional and supportive service to our advice clients. Our form filling service greatly improves the outcomes for disabled people claiming benefits- increasing the likelihood that claimants will get the right benefit in the first instance without the need to appeal.
Formfillers are trained to assist claimants complete benefits forms such as the UC50 and PIP forms. Form fillers generally will see one client per shift and will be expected to record their work on our Client management information system (database.) Form fillers will also follow up with claimants regarding the outcome decision of the benefits claim. There are monthly training sessions to build skills.