Overview of the role
Volunteers will initially undertake an induction including an introduction to befriending course, which will equip them to provide one-to-one support to individuals and provide signposting to partner agencies to meet the needs of the individual.
The role may also involve the undertaking of other supportive activities such as, help with small practical tasks around the home, light shopping, collection of prescriptions, provide advocacy skills such as making phone calls and letter writing, walk dogs. It is expected that the support offered will vary and as such additional support and supervision will be offered to all befrienders from EPNAVCO.
Key Tasks and Responsibilities
- Participate in initial training course
- Provide references and undertake a DBS disclosure check
- Agree to be matched with a client according to background, experience and interests and be invited to an initial introductory meeting
- Agree to meet on at least a weekly basis for at least one hour
- Participate in supervision meetings with an EPNAVCO representative
- Complete relevant paperwork for monitoring purposes
- Provide companionship to service users
- Signpost and/or help a service user to access information and advice relating to their current needs.
- Maintain confidentiality and volunteering procedures in accordance with EPNAVCO policies
- Participate in the evaluation of the programme if required
- A commitment to supporting elderly, isolated and vulnerable people
- An understanding of the barriers and difficulties faced by such people
- Ability to communicate clearly and to maintain boundaries and confidentiality
- Pragmatic approach to resolving problems
- Willingness to participate in initial and ongoing training sessions
- A good sense of humour